What our Customers say...


Our washing machine leaked through our second floor into our kitchen ceiling. SERVPRO removed the wet flooring and ceiling, dried the affected area and safely removed a bit of mold that grew on the internal ceiling beams. Steve and Meggan communicated with me throughout the process, were very professional, communicative, timely and effective. I would highly recommend this company for similar needs!

My house caught fire when I wasn't in the area. In a whirlwind of emotions and confusion, Peter was referred to me. I called him the evening of the fire and he was so patient and understanding of the emotions a situation like this causes...he immediately put me at ease with his demeanor. Peter and his team jumped into action and was at my home the crack of dawn, the very next morning, to tarp my roof. Peter handheld me through the entire mitigation process. Each member of his team went completely above and beyond. They all were professional and reliable. They all thought of me, my home and my items as they were their own - handling every thing with such care and passion! Peter himself became a complete angel to me through out - he was readily available to answer questions and concerns about the process. On site, he was always full of detail and spoke with such care, knowing how emotional a loss is, Peter was my calm during my storm! Peter and his team constantly went above and beyond their job requirements. Even now, as my home has moved towards the rebuild process and Peter's part is done- he still welcomes my calls for his professional opinions! Words just can't express how grateful I am for Peter and his entire team!

Did a very good Covid cleaning on one of our trucks. Very pleased. Thank you

I was pleased with the service I had received concerning my dryer vent which was clogged and the inside house vents needed cleaning. Two technicians were very prompt and while they were here Peter came to assist. Peter was aware of the issue that I had in the past with my dryer vent. I had used Peter's SERVPRO company when I had water damages in 2015. I will recommend his office to my friend (s) as a referral. He and the employees are very prompt, courteous and professional. Thanks Peter and your team.

I had a great experience with SERVPRO of Northeast Mecklenburg county. Peter, Cheryl, and Jennifer were great to work with. Definitely recommend them to anyone who has water damage in their home.

I’ve had the pleasure of knowing Peter and Cheryl for a few years now and they’ve helped many of my clients. They are extremely knowledgeable and professional and will take great care of you!

These guys/gals are great! I'm an Insurance Agent in Charlotte and send them any water damage claim that my insured's have! Every insured comes back ranting and raving about the job they do. Highly recommend and I've used them for my house as well! They have a top notch team! Keep up the good work!!

SERVPRO of Northeast Mecklenburg County was a lifesaver in the literal sense. I am a pastor who had a congregant in a severe health situation when her basement flooded and mold was beginning to grow. Mr. Putukian and his associate came out, evaluated the situation and went about drying and cleaning the home immediately. There are too many details to enumerate how well and thoroughly this company cared for this person. Having these professionals treat her home with such TLC kept her stress levels from further compromising her health. She is doing better and her home was saved from being badly damaged with SERVPRO's swift and complete response. Thank you, for all you did!  -Rev. J.S.Smith

We had a severe water leak and Mr. Putukian was very helpful, explaining everything he was going to do. He resolved our problem in no time, everything was dried up, back to normal. We are very pleased with his work and responsiveness. We highly recommend him. Just like the SERVPRO ads say, “Like it never even happened.”

I am a landlord living in CT with a townhouse in Charlotte, NC.  The last tenant had a 45 lb dog that had urinated in every room of my rental.  I had the floors ripped out in every room and placed new flooring in addition to having the floors treated prior to installation.  Walls and ceilings were repainted also, however the smell of urine was so overwhelming that potential renters and buyers was so distracting they were not interested in my unit.  Before having all the floors pulled up again for a 2nd treatment I contacted SERVPRO and they came out to inspect and provided a recommendation for some cleaning and a Hydroxyl Ozone Treatment.  When I sent my realtor and property manager to the unit after SERVPRO had treated it, they told me the smell was gone. About  a week later, my 1st offer to purchase the unit came through!!  Not only did SERVPRO cure the problem that was ailing me for months, but they were professional, patient in explaining the process of the treatment, and reasonable to work with.  A big thank you to SERVPRO.

From the initial call Peter provided excellent customer service, during the final visit he was understanding and treated me like I was his only customer. Sarah and Reba treated me like a valued customer and they were a breath of fresh air during a time of chaos. Each call from and to Jennifer was pleasant, caring and professional! Excellent, courteous, and great customer service!!!! I highly recommend SERVPRO.

It was actually a very easy process for us because SERVPRO did everything that had to be done. They were very helpful and very understandable of the situation, also they were very knowledgeable on what had to be thrown away and what was not safe for us since we have children. They gave us great advice on how to sanitize all of our children's toys and current items. I am very pleased with their work.

My fridge had leaked all night and left me with a lot of water damage. SERVPRO promptly came out to assess the damage and start the drying process. They were professional and very courteous! They put the appliance company to shame with how much they wanted to help me! They truly bent over backwards for me in every way! I would definitely call them again in a skinny minute.

This company is amazing. Training a puppy then adopting kittens proved to be dirty and smelly. They came on time to our appointment with booties on and thoroughly cleaned our carpets. That was months ago - that horrible animal smell never came back. It's like they used magic. I'd definitely recommend them.

SERVPRO was quick to respond, sent a great guy and were very helpful.

Emergency Board up repairs from vandalism.

Thanks for your excellent service and follow through. Your workers were fantastic.

Everyone was courteous and polite. Did a wonderful job- back to new! Thanks.

On 2 System Duct Cleaning Thank you, nice job!

This team is AWESOME, great service!